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Company Info
Gulf Career

DXB, United Arab Emirates

Phone:
Web Site: www.gulfcareer.in

Company Profile




IT Analyst Openings


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Title:

IT Analyst Openings

Job ID:

697376

Job Industry Type:

Information Technology

Occupations:

Job Occupations: IT-Software Development
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Employment Type:

Full time

Posted:

06.26.2019
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Job Description:

Description: IT Analyst- Dubai   Log and monitor support requests. Troubleshoot and resolve issues within a reasonable timeframe. Provide direct 1st/2nd line assistance to Group users, sometimes out of hours due to time zone differences and business requirement. Manage end-user expectations in terms of support levels. Carry out end-user coaching where needed. Be aware of and aim to follow best practices wherever possible. Assist in the development, upkeep and application of support procedures. Ensure that end-users understand and follow Group IT & Systems policy. Perform periodic maintenance of key systems (monitoring event logs, checking status of antivirus, UPS). Perform daily/monthly security backups and regularly test integrity. Perform regular pro-active systems status monitoring and logging. Provisioning (Users, PCs, Communication systems). Long term maintenance of relationships, both external and internal. Adherence to all Group’s policies, processes, procedures, systems, Employee Handbook and relevant legislation.   please forward your CV with a short covering letter detailing your availability and expected salary package  

Job Requirements:

Experience  Troubleshoot and resolve issues within a reasonable timeframe. Provide direct 1st/2nd line assistance to Group users, sometimes out of hours due to time zone differences and business requirement.



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