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Company Info
Rao Associates
Dubai
Dubai, DXB, United Arab Emirates

Phone:
Web Site: www.raoassociates.in.net

Company Profile




IT Help Desk Support Specialist Dubai Job Openings


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Title:

IT Help Desk Support Specialist Dubai Job Openings

Job ID:

696593

Location:

Dubai, DXB, United Arab Emirates 

Job Industry Type:

Information Technology

Occupations:

Job Occupations: Network and Server Administration
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Employment Type:

Full time

Posted:

01.01.2019
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Job Description:

IT Help Desk and Support Specialist- DubaiTroubleshoots and resolves IT issues via phone, web, and in-person channelsEnsures all incidents are resolved against SLAsReports on health of the helpdesk and support using uptime and ticket-related performance metricsPartners with IT and business personnel to discuss the impact of incidents on products and servicesTracks and reports all open and closed incidents to leadership teams On-call support required on a rotation basisPerform other duties as requested by the Line Manager. Selection Criteria Computer Science degree from a recognized institution.5 years of relevant network and communications work experience.Good knowledge of Networking, Desk Tops, Laptops, Printers, Windows OS etc.Relevant Cisco/Microsoft certifications.Proactive, organised and methodical approach to work.Excellent communication skills.Strong customer service ethicAbility to prioritize and quickly resolve issuesExcellent analytical and problem solving skillsEffective prioritization and project management skillsExperience using help desk ticketing softwareExperience with incident troubleshooting and escalationFamiliarity with ITILv3 or related service delivery frameworks 

Job Requirements:

IT Help Desk and Support Specialist- DubaiTroubleshoots and resolves IT issues via phone, web, and in-person channelsEnsures all incidents are resolved against SLAsReports on health of the helpdesk and support using uptime and ticket-related performance metricsPartners with IT and business personnel to discuss the impact of incidents on products and servicesTracks and reports all open and closed incidents to leadership teams On-call support required on a rotation basisPerform other duties as requested by the Line Manager. Selection Criteria Computer Science degree from a recognized institution.5 years of relevant network and communications work experience.Good knowledge of Networking, Desk Tops, Laptops, Printers, Windows OS etc.Relevant Cisco/Microsoft certifications.Proactive, organised and methodical approach to work.Excellent communication skills.Strong customer service ethicAbility to prioritize and quickly resolve issuesExcellent analytical and problem solving skillsEffective prioritization and project management skillsExperience using help desk ticketing softwareExperience with incident troubleshooting and escalationFamiliarity with ITILv3 or related service delivery frameworks 



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