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Company Info
Yyoomee

ADB, United Arab Emirates

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Company Profile




Customer Service Executive


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Title:

Customer Service Executive

Job ID:

696181

Location:

AL AIN, ALN, United Arab Emirates 

Job Industry Type:

Consumer Services
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Employment Type:

Full time, Part time

Posted:

11.11.2018
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Job Description:

Hi guys,
I’m looking for Customer Service Agent to be a part of Catering Company that offers Healthy Meal Plans. The Customer Service Agent will be the first point of contact for enquiries/referrals. You will also have to complete information sheet and assist client from sign up process, up to providing product and service information.
The ideal candidate should have a friendly personality, can communicate efficiently both verbally and in written, have extensive computer skills and able to resolve product and service problems
Main Duties and Responsibilities
• Answering product and service questions promptly and professionally by phone, email, live chat and whatsapp
• Maintains customer records by updating all account information
• Prepares product or service reports by collecting and analysing customer information
• Ensuring that customer is satisfied with service, meals and delivery
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contributes to team effort by accomplishing related results as needed.
• Conversion of KPI for Enquiries to Active Clients and retain them for renewals

Job Requirements:

• Resolves product or service problems by clarifying the customer’s complaint;



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