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Company Info
LENOX HEALTH CARE

ADB, United Arab Emirates

Phone:
Web Site:

Company Profile




Lead Quality Assurance Officer


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Title:

Lead Quality Assurance Officer

Job ID:

696025

Location:

Ajman, AJM, United Arab Emirates 

Job Industry Type:

Insurance, Insurance & Superannuation, QA Quality Control, Transport & Logistics, Transportation
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Employment Type:

Full time

Posted:

11.02.2018
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Job Description:

Qualifications:
  • University degree in Computer Science or related field.
  • 2 to 3 years’ experience in a helpdesk environment with good networking background.
  • Attention to detail and 5 star customer service attitude.
  • ICDL certifications.
  • Good command of written and verbal communication skills in Arabic and English.
  • Ability to communicate effectively and concisely to meet customer needs.
  • Valid driving license, and ability to travel within UAE and other GCC Countries.
  • Continue to update skills by pursuing additional ICDL certifications as they become available.

Duties & Responsibilities:
  • Respond to all queries and requests for technical support received from customers via phone or email.
  • Support the ICDL e-book and testing software by addressing urgent needs over the phone, and interacting with main support team in Dubai for on-going issues.
  • Schedules visits or remote sessions to customer locations as required to resolve technical issues.
  • Work with the department head to solve difficult issues.
  • Responsible for final testing of new products and software related to testing or training materials and coordinating with line manager for final operational release.
  • Build positive relationships with all customers, with particular focus on 'VIP' customers, such as government or educational institutes.
  • Build and maintain positive relationship with e-book vendor and manage updates.
  • Coordinate effectively with the QA department to schedule QA officers for visits as needed, and provide detailed information and support to the QA officers during visits
  • Ensuring all QAs are kept abreast of all updates within ICDL Arabia’s programmes and certifications.
  • Weekly reporting to communicate with line manager trends in support and to create a plan of action to address these trends.

Job Requirements:

Qualifications:
  • University degree in Computer Science or related field.
  • 2 to 3 years’ experience in a helpdesk environment with good networking background.
  • Attention to detail and 5 star customer service attitude.
  • ICDL certifications.
  • Good command of written and verbal communication skills in Arabic and English.
  • Ability to communicate effectively and concisely to meet customer needs.
  • Valid driving license, and ability to travel within UAE and other GCC Countries.
  • Continue to update skills by pursuing additional ICDL certifications as they become available.



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